Help Videos

Virtual SMS Support

Detailed Help Videos for the Virtual SMS Support

Show me how the SMS works for an agent

• How do I accept an SMS thread?
• What do the countdown clocks signify?
• I would like to label this thread for future reference
• I would like to see the past SMS conversations from this number
• How do I reply to a message?
• I would like to send a pre-written template
• What does the circle mean when sending and SMS?
• I would like to flag the SMS for the attention of a manager
• I would like to transfer the SMS thread to another available agent
• I would like to block this number from accessing the service
• How do I close a thread?
• How do I logout at the end of the day?