Virtual SMS Support
Detailed Help Videos for the Virtual SMS Support
Show me how the SMS works for an agent
- How do I accept an SMS thread?
- What do the countdown clocks signify?
- I would like to label this thread for future reference
- I would like to see the past SMS conversations from this number
- How do I reply to a message?
- I would like to send a pre-written template
- What does the circle mean when sending and SMS?
- I would like to flag the SMS for the attention of a manager
- I would like to transfer the SMS thread to another available agent
- I would like to block this number from accessing the service
- How do I close a thread?
- How do I logout at the end of the day?