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  • Home
  • About Us
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    • Privacy Policy
    • User Agreement
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  • Who we are
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Help Videos

Virtual SMS Support

Detailed Help Videos for the Virtual SMS Support

Show me how the SMS works for an agent

  • How do I accept an SMS thread?
  • What do the countdown clocks signify?
  • I would like to label this thread for future reference
  • I would like to see the past SMS conversations from this number
  • How do I reply to a message?
  • I would like to send a pre-written template
  • What does the circle mean when sending and SMS?
  • I would like to flag the SMS for the attention of a manager
  • I would like to transfer the SMS thread to another available agent
  • I would like to block this number from accessing the service
  • How do I close a thread?
  • How do I logout at the end of the day?
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